Shipping Policy

Effective Date: February 18, 2025

Last Updated: February 18, 2025

At Trendybro.com, we are committed to delivering high-quality products to our customers in a timely and efficient manner. Please review our shipping policy to understand our delivery process, shipping charges, and estimated timeframes.

1. Shipping Coverage

We currently ship across India. International shipping is not available at this time.

2. Processing Time

• Orders are processed within 1-2 business days (excluding weekends and public holidays).
• Custom or personalized orders may take additional time, which will be communicated at the time of purchase.
• Once your order is processed and shipped, you will receive a tracking number via email or SMS.

3. Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery location
• Order weight and size
• Selected shipping method (Standard or Express)

We may offer free shipping on orders above a certain amount, as specified in promotions or product pages.

4. Estimated Delivery Time

• Delivery times are estimated and may vary due to external factors such as weather conditions, courier delays, or regional restrictions.
• Some remote areas may require additional time for delivery.

5. Order Tracking

• Once your order is shipped, you will receive a tracking link via email/SMS.
• You can track your order status on the courier partner’s website using the tracking ID provided.
• If you do not receive tracking details within 48 hours of placing your order, please contact us at contact@trendybro.com.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery timeframe, please check your tracking status or contact our support team.
• In case of lost shipments, we will investigate with the courier and provide a replacement or refund based on the outcome.

7. Address & Delivery Issues

• Customers are responsible for providing accurate shipping details at checkout.
• If an incorrect or incomplete address is provided, we are not liable for failed deliveries.
• If an order is returned due to an incorrect address, the customer may need to pay additional shipping fees for re-delivery.

8. Cash on Delivery (COD) Orders

• COD is available for select locations.
• COD orders require full payment upon delivery.
• If a COD order is refused or not accepted, the customer may be restricted from placing future COD orders.

9. Damaged or Missing Items

• If you receive a damaged or incomplete order, contact us within 48 hours with photos of the package and product.
• We will verify the issue and arrange for a replacement or refund as necessary.

10. International Shipping

Currently, Trendybro.com does not offer international shipping. However, we may expand in the future. Stay updated by subscribing to our newsletter.

11. Contact Information

For any shipping-related inquiries, reach out to us:

📧 Email: contact@trendybro.com
📍 Business Address: Basantapur, Amta, Howrah-711410, West Bengal, India

By placing an order on Trendybro.com, you agree to this Shipping Policy.