Return & Refund Policy

Effective Date: February 18, 2025

Last Updated: February 18, 2025

At Trendybro.com, we strive to provide the best quality products and customer experience. If you are not completely satisfied with your purchase, we offer an easy return and refund policy as outlined below.

1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order, provided that the following conditions are met:

  • The item must be unused, unwashed, and in original condition.
  • The item must have all tags, labels, and packaging intact.
  • The item must not be from our non-returnable category (e.g., customized products, sale items, or gift cards).
  • The return request must be initiated within 7 days of delivery.

2. Non-Returnable Items

We do not accept returns for:

  • Worn, washed, or damaged products.
  • Customized or personalized items.
  • Items marked as Final Sale or purchased during special promotions.
  • Undergarments, innerwear, or hygiene-sensitive products.

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us at contact@trendybro.com with your order details and reason for return.
  2. Our team will review your request and provide return authorization.
  3. Pack the item securely in its original packaging.
  4. Ship the item to the return address provided by our team. (Return shipping costs may apply.)
  5. Once we receive the item and verify its condition, we will process your refund or exchange.

4. Refund Policy

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method or as store credit based on your preference.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect product.

5. Exchange Policy

  • If you wish to exchange an item for a different size or color, please mention it in your return request.
  • Exchanges are subject to stock availability.
  • If the desired item is unavailable, we will offer a refund or store credit.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund within 7 business days, please:

  1. Check your bank or payment account.
  2. Contact your bank or payment provider (refunds may take some time to reflect).
  3. If the issue persists, reach out to us at contact@trendybro.com.

8. Cancellation Policy

  • Orders can be canceled within 24 hours of placement, provided they have not been shipped.
  • If the order has already been shipped, you will need to follow the return process.

9. Contact Information

For any return or refund-related queries, contact us:

📧 Email: contact@trendybro.com
📍 Business Address: Basantapur, Amta, Howrah-711410, West Bengal, India

By making a purchase on Trendybro.com, you acknowledge and agree to this Return & Refund Policy.